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Return Policy

RETURNS

If you are unsatisfied with your product and meet the Return Criteria below, we will happily refund you for the value of the merchandise.

 

RETURN CRITERIA

  • Merchandise must be returned within 10 days of the delivery date
  • Merchandise must be unworn, unwashed and in the same condition that you received it
  • Merchandise must have its original packaging and uncut hangtags
  • All Sale items and Accessories are final sale and non-returnable
  • We do not offer price adjustments or price matching

Any returns received without a Return Authorization number or that do not comply with the above may be denied at the discretion of CHICBEAST.

PLEASE NOTE : ALL RETURNS MUST BE RETURNED TO US WITHIN 10 DAYS OF YOUR RECEIPT DATE. IF 10 DAYS HAVE GONE BY SINCE THE TIME YOU RECEIVED YOUR PURCHASE, UNFORTUNATELY WE CAN’T OFFER YOU A REFUND, STORE CREDIT OR EXCHANGE.

 

HOW TO RETURN AN ORDER

  1. Email info@chicbeast.com with your name, order number, name of item(s) and reason for the return/exchange to obtain a Return Authorization number.
  2. We will process your request and contact you regarding your return within 2 business days.
  3. Once a Return Authorization number is obtained, please carefully repackage all merchandise and include the Return Authorization number on the outside of the package you are returning.
  4. Stop by your nearest shipping carrier location and drop off the package.
  5. Your part is done! Once we receive & process the return, you will receive a notification e-mail.

Additionally, returns should be shipped with a service providing a tracking number and insurance as we are not responsible for delayed or lost packages.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@chicbeast.com

 

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES

All items with the exception of sale items and accessories are eligible for a onetime exchange. Please note you will be responsible for return shipping and re-shipping costs. Please carefully measure your pet to ensure you get the correct size, and if you are unsure about the sizing, please email us at info@chicbeast.com. We are happy to help you find the best fit for your buddy!

 

DAMAGED OR DEFECTIVE ITEM

If you received a damaged or defective item, please email us at info@chicbeast.com within 48 hours of receiving your item. We only replace items for manufacturing defects, which does not include any damage caused by normal wear and tear misuse, improper care, negligence, accident or transport damage. If you need to exchange it for the same item, send us an email at info@chicbeast.com

 

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are non-refundable. All returns should be shipped with a service providing a tracking number and insurance as we are not responsible for delayed or lost packages.

 

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